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DG Pro Campus is a professional training platform designed for beginners, recent graduates, career changers and anyone wishing to acquire solid and operational foundations in service, hospitality, management and customer relations.
Based in Mauritius and deployed in French- and English-speaking Africa, DG Pro Campus allows you to learn simply, progress at your own pace and become operational.
Customer service basics for beginners
This program is designed for anyone starting out in a customer-facing role. It teaches participants what constitutes good customer service, how to greet customers properly, speak respectfully, listen to their needs, and respond professionally. Participants learn to adopt the right attitude, use appropriate language, and handle simple, everyday situations. The goal is to build confidence from the very beginning and avoid common mistakes made by those without experience.
First steps in the hotel and restaurant industry
This training program allows you to discover careers in the hotel and restaurant industry, even without any prior experience. It explains how a hotel or restaurant operates, the roles of each position, the basic rules of the job, and employer expectations. Participants gain a clear understanding of the sector, grasp the professional vocabulary, and learn how to behave in a demanding environment. It's an essential step for quickly integrating and working effectively.
The basics of management for beginners
This content is designed for individuals starting to manage a small team or who aspire to become a team leader. It helps them understand the role of a frontline manager, how to give clear instructions, organize work, and communicate effectively with their team. Learners will discover how to motivate, handle simple situations, and foster a climate of respect without excessive authority. The goal is to lay a solid foundation before progressing to greater responsibilities.
Understanding the numbers without being an expert
This module helps beginners understand the numbers related to their business, even without prior accounting or management knowledge. It explains in simple terms what performance indicators are, why they are important, and how to use them on a daily basis. Learners learn to interpret simple figures, track their work, and better understand expected results. This training enables them to make better decisions and gain greater professional autonomy.
Professional languages: first steps
This training is designed for individuals who wish to improve their professional communication skills in English or French. It focuses on the essentials: introducing yourself, welcoming a client, responding to simple requests, and using industry-specific vocabulary. The approach is practical, progressive, and geared towards real-life situations. The goal is to reduce stress, gain fluency, and be able to communicate effectively in a professional environment.
Hygiene & safety: first steps
This program teaches the essential hygiene and quality rules necessary for working safely, particularly in the food service and hospitality industries. Participants learn the correct procedures to follow, the mistakes to avoid, and the basic principles of HACCP. This training helps them understand why hygiene is crucial, how to meet employer expectations, and how to protect both customers and staff.
Employability & professional posture
This content helps newcomers understand workplace rules and adopt a professional demeanor. It covers essential topics such as punctuality, discipline, respect for hierarchy, communication with colleagues and superiors, and teamwork. The goal is to facilitate integration into the company, avoid behavioral mistakes, and increase the chances of professional success.